Junior Customer Service Representative

We are looking for a customer-oriented colleague who can assist our European customers in multiple languages and is motivated to learn about our technical products and maintain accurate documentation. You will be responsible for providing technical support to ensure high customer satisfaction at Winsol.

Don’t worry, we will fully provide training on our products. Motivation and eagerness to learn are your most important assets for this role!

You will be part of the Technical Customer Service team in Aalter and will report to the Customer Service Manager.

About the role

Specifically, your responsibilities will include:

• Supporting customers by phone by answering their technical questions and resolving any issues.
• Collaborating with different departments to resolve customer inquiries, ensuring efficient cooperation and proper documentation.
• Over time, providing technical training together with your team for internal staff as well as our B2B customers.
• Visiting customers on-site when phone support is not sufficient, to analyze and resolve issues more accurately.
• Handling the administrative follow-up of claims.

About you

You are a perfect fit for this role because you:

• Have a good command of German and English, both spoken and written. French and/or Dutch are a plus.
• Are customer-focused and strive for the highest quality.
• Have an interest in our technical products.
• Are proficient in Microsoft Office. Knowledge of CAD is a plus.
• Are analytical and have a natural ability to approach and solve problems.
• Can work independently.

We will provide full training, coaching, and product education.

Our offer

• You will be joining an international player, where respect, drive, customer focus and pride are top priorities. Go #TeamWinsol!
• With 150 years of history, we are an established brand in Belgium. What’s more, we are continuing to grow abroad.
• Winsol is characterized by an open corporate culture and short lines of communication. You will be given a lot of trust, responsibility and variety in your role.
• Winsol offers a competitive salary package tailored to your experience and potential, complemented by extra-legal benefits such as group and hospitalization insurance.
• We offer a full-time position within a 39-hour work week with flexible hours. In addition to statutory leave, you will build up 6 additional leave days (ADV). During peak season, we work 41 hours per week, allowing you to accrue 5 extra leave days.
  After an onboarding period, there is the possibility to work from home one day per week, maintaining a healthy work-life balance.
• You will be welcomed into a team of passionate colleagues.
• Employee well-being is very important to us. We invest not only in training but also in a positive work atmosphere. Regular events are organized, such as after-work drinks and team-building activities… this is how we create #AWorkplaceToEnjoy.